IMPORTANT – READ CAREFULLY
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is in a material form or not.
“Sensitive Information” means information or an opinion (that is also Personal Information) about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information or biometric information.
Safe Ag Systems™Pty Ltd (ABN 13 609 786 503) (us / we / our) recognises the importance of protecting your Personal Information. We will take reasonable steps to ensure all Personal Information held by us is secure and all Personal Information collected, used or disclosed by us is accurate, complete and up to date. We will endeavour to comply with the provisions in the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (Act) (as amended from time to time).
This Policy is published at www.safeagsystems.com and may be updated from time to time at our discretion. By continuing to use our Safe Ag Systems application, or otherwise continuing to deal with us, you accept this Policy as it applies from time to time. You may request a hard copy of this Policy.
TYPES OF PERSONAL INFORMATION
Depending on the particular circumstances, we may collect and hold a range of different Personal Information about you. This may include your name, date of birth, contact details (including address, email address and telephone number), driver’s licence number, credit related information, business assets, health records, training records, internet protocol address, server address, domain name and payment, transaction and financial information (such as credit card or bank account numbers).
SOURCES OF PERSONAL INFORMATION
Where possible, we will collect Personal Information directly from you. In some instances, we may collect Personal Information from other sources such as publically available sources, third parties (such as Regional Skills Training Pty Ltd (ABN 24 101 542 634)), press reports or other publications, in which case, we will endeavour to verify such details with you. We acknowledge that there is no obligation for you to provide us with Personal Information except as required by law. However, if you choose not to provide us with certain Personal Information, we may not be able to deal with you or provide you with our full range of services or employment.
We collect Personal Information in a number of ways, including directly from you when you engage us to provide you with services, set up a trial or account with us, and access, interact with and use the Safe Ag Systems™ application.
If you apply for employment with us, we may collect Personal Information about you from any third parties that you nominate as your referees and you consent to us obtaining Personal Information about you from third party sources (such as social media sites).
PURPOSE FOR USE AND DISCLOSURE
The purpose for which we use and disclose Personal Information will depend on the circumstances in which it is collected. We will only hold your Personal Information for the particular purpose for which we collected it (Primary Purpose).
We will not use or disclose your Personal Information (not being Sensitive Information) for another purpose (Secondary Purpose) unless:
- we first obtain your consent;
- you would reasonably expect us to use or disclose it for a Secondary Purpose that is related to the Primary Purpose or (in the case of Sensitive Information) directly related to the Primary Purpose;
- we are required to by law;
- a permitted general purpose exists;
- a permitted health situation exists;
- we reasonably believe it is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body (for example, to comply with occupational health and safety, industrial relations and taxation laws).
Specific purposes for which we may use or disclose Personal Information include the purposes of providing you with services (which includes updating, improving, securing and troubleshooting the Safe Ag Systems™ application), dealing with customer care related activities, marketing and developing our services, the operation and administration of accounts, carrying out certain checks (for example, in relation to credit), considering an individual for employment, interacting with companies or organisations with whom we have a business relationship, complying with our obligations under agreements with third parties and carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
In the event we collect Sensitive Information about you, you consent to us collecting, using and disclosing the Sensitive Information for the purpose for which it was disclosed and as permitted by the Act and other relevant laws.
In order to improve our website, we are keen to understand better what sections of our website you find to be most useful and interesting.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not. Through our ISP and by using cookies, we can identify your web browser but not you.
Cookies might also be used for Google & Facebook conversion tracking and Google Analytics. When Google and Facebook use such cookies, a variety of techniques are employed to protect a user’s privacy.
CREDIT AND DEBIT CARD DETAILS
We do not collect or process your credit card details. These are however collected and processed by our payment processing service provider Stripe Inc, (Stripe). The collection and processing of your card details and other personal details are governed by Stripe’s terms and conditions. See https://stripe.com/au/privacy for more information. Stripe provides us with information regarding charges made to your card in order to enable us to provide services to you and for accounting purposes.
We may disclose your Personal Information to overseas recipients, in accordance with the requirements in the APPs, for use in the following countries Canada, New Zealand and the Americas.
ANONYMITY AND PSEUDONYMITY
You can deal with us anonymously (without identifying yourself) or under a pseudonym (an alias) unless you are applying for credit from us, applying for employment with us, dealing with us in relation to the provision of services or in any other situation where it is impractical or unlawful to deal with you anonymously or under a pseudonym.
STORAGE OF PERSONAL INFORMATION
All Personal Information collected by us will be retained as part of our business records, which will be securely monitored and maintained. We hold Personal Information in a number of ways, including:
- as part of customer records and other electronic documents on which Personal Information is contained which are stored on our information technology systems and servers operated by third parties who provide services to us in connection with our business; and
- by securely storing hard copy documents on which Personal Information is contained, at our various premises and using third party document management and archiving services.
RETENTION OF PERSONAL INFORMATION
If we receive Personal Information about you, where we have not taken any steps to collect such information, then within a reasonable time we will decide whether we could, under the APPs, have solicited that Personal Information ourselves. If we determine that we would not have been permitted to solicit the Personal Information under the APPs, we will as soon as practical (where lawful and reasonable to do so) destroy or deidentify that unsolicited Personal Information. If we determine that we could have solicited the Personal Information under the APPs, then we may use and disclose the Personal Information for the purpose for which it was disclosed as permitted by the Act and other relevant laws.
Where Personal Information held by us is no longer required to be held, and its retention is not required by law, then we will destroy such Personal Information by a secure means.
ACCESS TO PERSONAL INFORMATION
You can gain access to your Personal Information, subject to certain exceptions contained in the Act. To request access to your Personal Information, or to update or correct that Personal Information, please send a written request to either Safe Ag Systems ™, PO Box 155 GLENELG SA 5045 or [email protected] (Contact Address). We will check the identity of individuals making requests to determine within 14 days whether the request will be met.
We may send you marketing communications in line with your previously expressed marketing preferences or as otherwise permitted under the Act and other relevant laws. If you do not wish to receive such communications, please contact us via the Contact Address or follow the opt-out instructions contained in each marketing communication.
If you are concerned that the way in which we collect, hold, use or disclose your Personal Information may be in breach of the APPs, please send written details of your complaint to the Contact Address.
After receiving a complaint, we will conduct internal discussions and evaluate whether we believe that such collection, holding, use or disclosure of your Personal Information was in breach of the APPs. If we conclude that our collection, holding, use or disclosure of your Personal Information was in breach of the APPs, we will take steps to remedy the breach as soon as reasonably practicable. If we determine that no breach has occurred, we will notify you of our decision but we will take no further action. We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving your complaint. However, if your complaint involves complex issues or requires extensive investigation, it may not be possible to respond within this timeframe. If after dealing with us you are still not satisfied, you are entitled to make a complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au) or the Financial Ombudsman Service (www.fos.org.au).